Shipping policy

Shipping Policy for www.skullshaver.me

Effective Date:07.09.2024

At SkullShaver, we strive to ensure your products are delivered efficiently and securely. Below is our comprehensive shipping policy, which outlines how we handle domestic and international shipping.

1. Shipping Destinations

  • Domestic Shipping: We offer shipping within UAE to all cities and regions.
  • International Shipping: We provide international shipping to select countries. Please note that shipping rates and delivery times may vary based on your location.

2. Shipping Costs

  • Flat Rate Shipping: We offer a flat rate shipping fee of AED 15 for all domestic orders. International shipping rates vary based on the destination and will be calculated at checkout.
  • Free Shipping: Free shipping is available for domestic orders over AED 100. This offer does not apply to international orders.

3. Processing Time

  • Order Processing: Orders are processed within 1-2 business days, excluding weekends and holidays. Once your order has been processed, you will receive a confirmation email with tracking information.
  • Custom Orders: Please allow an additional 2-3 business days for custom or personalized products.

4. Estimated Delivery Time

  • Domestic Shipping: Delivery typically takes 3-7 business days after dispatch, depending on your location.
  • International Shipping: Delivery times vary depending on the destination country. Typical international shipping may take between 7-21 business days. Delays caused by customs processing or local postal services are beyond our control.

5. Tracking Your Order

Once your order is shipped, you will receive a shipping confirmation email with tracking details. You can track the progress of your shipment via the carrier’s website using the provided tracking number.

6. Customs, Duties, and Taxes

  • International Orders: International orders may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the customer’s responsibility and must be paid at the time of delivery.
  • Customs Clearance: We are not responsible for delays caused by customs processes in the destination country. Customs policies vary widely by country; you should contact your local customs office for more information.

7. Failed Deliveries and Incorrect Addresses

  • Incorrect Address: If the shipping address provided is incorrect, please contact us immediately at [support@skullshaver.me]. We will make every effort to update your address, but once the order is dispatched, we cannot make changes.
  • Failed Delivery Attempts: If the courier is unable to deliver your order due to an incorrect address, recipient absence, or refusal to accept the delivery, the package may be returned to us. You will be responsible for any additional shipping fees to re-send the package.

8. Lost or Stolen Packages

  • Lost Shipments: If your package is lost in transit, please contact us immediately at [support@skullshaver.me], and we will assist in filing a claim with the carrier.
  • Stolen Shipments: SkullShaver is not responsible for packages that are marked as delivered but reported as stolen. We recommend checking with neighbors or contacting the courier directly if you believe your package was stolen.

9. Damaged Items

If your product arrives damaged, please take photos of the packaging and the damaged item and contact us immediately at [support@skullshaver.me]. We will work with you to resolve the issue, which may include replacing the item or providing a refund.

10. Shipping Restrictions

Due to carrier or legal restrictions, we may be unable to ship certain products to specific locations. If your order cannot be fulfilled due to restrictions, we will contact you to provide alternative options.

11. Contact Us

For any questions or concerns regarding shipping, feel free to reach out to our customer service team at [support@skullshaver.me].